General Claims Handlers and Specialists required for a variety of roles within a busy contact centre.

Are you looking for a career where you can deliver fantastic customer experiences?

We are insurance replacement specialists in Eastbourne, acting on behalf of national insurance companies to resolve claims on damaged or lost products. Within our contact centre the team undertake a variety of tasks; from explaining the insurance claims process to our customers, through to offering replacement items and arranging deliveries.

We assess and validate a variety of household insurance claims, from claims for theft or fire through to items that have been accidentally lost or damaged.

Each claim is unique, a customer could be claiming for many items including Brown & White goods, mobile phones or multi media items or could be submitting an individual claim for an item such as photographic equipment or a Sat Nav.

We are a customer focused organisation, and pride ourselves on working proactively for our clients, keeping the customer updated every step of their claim. Our Claims Handlers & Specialists will take ownership of the customer experience to deliver a first class service, while ensuring the claim is settled in line with our Clients requirements and in line with the customer’s insurance policy.

At present we have vacancies for general claims handlers, and Specialist claims handlers who are able to offer their expertise in our specialist commodities (listed below):

• Jewellery
• Bicycles
• Golf
• Hearing aids
• Spectacles
• Angling

We would like you to....

• Have experience within a Customer Service role.
• Be able to demonstrate experience or an existing knowledge of household insurance policies
• Be customer focused.
• Have a professional and friendly telephone manner.
• Have excellent communication and interpersonal skills.
• Have ability to work to deadlines and achieve results under pressure.
• Be able to work as part of a team.
• Be able to work on own initiative.
• Have basic general knowledge of the types of products we work with

Please submit a CV detailing your relevant experience. If you are applying with expertise in any of our specialist commodities listed above, please draw attention to this on your CV.